TERRIBLE CUSTOMER SERVICE

I took out a online month to month WiFi uncapped contract WITH MTN on the 26th of June 2024, Router was delivered on the 2nd of July, took 3 days for them to Rica the sim only to find I did not have coverage in my area, whereas the agent told me I have coverage in my area for the WiFi, I was then told I need to return the router to my nearest MTN which I did within the period I was told which then the contract would be canceled and I would get a refund for the upfront payment I made, I've been back and forth with all departments but this cancelation has not been processed they even went as far as debiting my account a month after I returned the router and canceled.

Its funny how no-one is now able to assist yet before I took the contract I was called numerous times. 2 MONTHS LATER I STILL HAVE NOT RECEIVED MY REFUND and they still sending me messages that they will debit my account.