Terrible Customer service and Incompetence

My Father has multiple contracts with MTN for Personal and Business which he has for years however over the pass 2 months service has been suspended even though his accounts are on debt orders. 2 weeks ago this was suppose to be resolve after speaking to an MTN champ. Today all his personal contract were suspend yet again and a debt order went off. When speaking to the consultant, the service provided was poor, she kept interrupting him while he was talking and told him, he needs to provide proof of a debt order which they placed and will have to wait till tomorrow for the line to activated.

Due to the pandemic, we all work from home and this interrupts business and cause a inconvenience.

at this stage , we want to terminated all contract with MTN