1 reviews | Active since Apr 2017
Terrible customer service and ******** and rude consultants.
I am beyond frustrated with the service I have received from MTN. I struggled for more than a month to get my January payment allocated to my account. I advised MTN that I want my payment sorted out before I make my next payment. Payment was then made on 1st March for February as my January payment was still not sorted out but thought I'll pay it anyway so that I don't have more issues. Between January and April my account has been suspended more time than I can count due to faults on MTNs side. The latest times are yesterday and again today. The consultant I spoke to today was rude and kept interrupting me when I was explaining my issues. She refused to reconnect my line because according to her my account is in arrears when in fact it is up to date. I have requested for a manager to call me and still no call. Mtns customer service is the worst I have ever experienced.
