YP
Yagashen P

1 reviews | Active since Jan 2014

23 Jun 2016, 09:36

TERRIBLE CUSTOMER SERVICE and disgusted

<p>I have in december 2015 took out an upgrade at Autopage cellular in Secunda. In about January/February 2016, it was told to us that ALL Autopage contracts will be migrated to MTN, I have ever since been in and out of MTN secunda, for months on end, and these persons working there just cannot help me, They are sending numerous requests to MTN help, but no response. I am still paying my old initial contract amount of R320 -00, of which I was supposed to be paying R195-00. I was told that it will be rectified within one month, but still nothing. I am forever filling out forms, but nothing seems to happen. I BEG someone to please read this and try to assist me and refund me back ALL of my money, ogf which I have overpaid. I am really sorry to say this, but this was the whole reason why we did not want to take out contracts with MTN, as the customer service is TERRIBLE. We where forved and switched over to MTN, because of Autopage doings. DISGUSTED AT MTNS SERVICE.....</p>

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Replies (1)
YP
Yagashen P's update04 Jul 2016, 10:31
Reviewer Update

Good Day Alice

I must say thank you for the service. I really do appreciate it. I did see that all has now been resolved.

Kind Regards