Terrible Customer Service

On May 15th 2023 I contacted MTN to initiate a cancellation on my contract that was ending June 30th 2023. Cellphone number is ***. I then received an sms stating that my contract is set to be cancelled on June 15th. No MTN consultant reached out to me until I contacted MTN again on June 19th 2023, due to me not being able to make any outgoing calls on the exact line that was supposed to have been cancelled and I was informed that the contract was indeed cancelled on June 15th 2023. Knowing that my line was now on pre-paid, I then went and bought a 50GB data bundle on the MTN app on June 21st 2023. By June 22nd 2023, after 8:00 pm I tried accessing the internet and I received a notification that I was out of data and it being strange as I had data that I bought on June 21st 2023, I contacted MTN and was told that my contract was cancelled on June 22nd 2023 at 8:20 pm that evening and not on June 15th like I was told previously. So what had happened was that the data that I bought while under the impression my contract was cancelled when it was not, was taken back by MTN when the cancellation was eventually done on June 22nd.

Now I have been calling MTN customer services since June 22nd w.r.t the lost data and have been put through to department after department but no one has been able to help me and just keep passing me through to the wrong department. I was told that the cancellations department are the department that can help me but the consultants say they can’t, after the cancellations department are the one’s who delayed my cancellation and in return left me with a loss of R499.00.

I have been requesting the recordings of my calls to MTN between 19 and 22 June wherein I was told my contract was cancelled on the 15th June but the consultant refused and just told me she can't give me access to the recordings - which goes directly against the assurance that MTN gives at the beginning of each call where they state that calls are recorded and one can request the recording if needed.

I have been a MTN client for many years but this just left a bad taste. I am considering taking my business elsewhere.