TERRIBLE CUSTOMER SERVICE

MTN has done nothing to sort out my Cell Phone problems, which have reoccurred constantly since earlier this Year. Every Month my Cell Phone has been disconnected as MTN claim I have not paid. According to MTN I have not paid my Cell Phone since April 2020. On numerous occasions I have submitted proof of payments to Customer Care and to the Credit Controllers and to date the issue has still not been resolved. Two weeks ago I received calls from 2 x Credit Controllers over different days of which emails with proof of payment was sent to them for April, May and June 2020. To date, the problem continues and I have no use of my Cell Phone. I have tried calling 135 to speak to a Consultant or Customer Care and I can not get through to anyone to assist as there is no voice option allowing me to speak to a Consultant. Now I am receiving threatening SMS's on Legal Action should my account not be paid!! My Payment Reference is my Cell Phone Number. How can MTN not pick up the payment and allocate it correctly to my account? If anyone at MTN has any Customer Care S****s and is able to assist in getting this issue resolved URGENTLY I would appreciate the help!! This has caused me great inconvenience and loss of business of which I am at the point of taking Legal Action on MTN!! I trust someone at MTN will take this matter seriously and help solve this ongoing problem!!