AP
Anneline P
1 reviews | Active since Jul 2015
01 Jul 2015, 11:00
TERRIBLE CUSTOMER SERVICE
I upgraded my contract with MTN Direct on the 29th April 2015. I was told by the sales consultant who was very helpful, to contact the activation department to activate my sim card. <br> I have tried on numerous occasion to contact them but to no avail. <br> this is absolutely ridiculous and pathetic service. the call Centre never answers the phone. eventually you get cut off. <br> how can I be paying for a phone that I cannot even use. I would never recommend anyone to MTN that their service is pathetic to say the least.
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Replies (1)
MTN South Africa's replyOfficial
10 Jul 2015, 16:25Hello Annelinepeters,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that our system shows that the sim card is active and the number working.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that our system shows that the sim card is active and the number working.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply10 Jul 2015, 16:25
Official
Hello Annelinepeters,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that our system shows that the sim card is active and the number working.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that our system shows that the sim card is active and the number working.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***