Terrible Customer Service

I have never experienced such ineffective customer service. I physically visited the Sandton City branch twice in October 2020. The first time I went to relay this issue. I was told that a ticket would be logged and it never was. Upon my second visit, every ticket that the MTN employee tried to log was cancelled- I was told to follow up with the call centre. I followed up with the call centre In November and I was told that it had been escalated and that I would receive a reference number- that reference number never came. I explicitly asked that the error that occurred in loading the incorrect data package be fixed in the correspondence I had with an MTN employee before I signed the contract. He assured me that it was fixed after informing the client servicing team that they had loaded the wrong data package. Without notification, the data package reverted back to the wrong package after roughly 3 months and now I am not able to get any assistance- let alone an actual response for a contract that was not honoured, yet I am being debited monthly for the contract I signed. This is beyond frustrating