1 reviews | Active since Jun 2017
Terrible customer service
<p>Hi i had a problem with my sim card and i decided to call 173 as the customer service and i spoke to a very rude lady she said her name is Thembekile Ngidi she was very rude she didn't even help with my query and because of her rude and terrible service i lost a lot of money .</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Customer service supervisory team to take corrective measures in accordance with our Service level agreements.
warm regards
mike
Complaints Management Team
Reference Number: ***2
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Customer service supervisory team to take corrective measures in accordance with our Service level agreements.
warm regards
mike
Complaints Management Team
Reference Number: ***2