Terrible Customer service

<div id="yiv ********** 875" style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;"> <div style="overflow-wrap: break-word;"> <p style="overflow-wrap: break-word;">ood day,</p> <p style="overflow-wrap: break-word;"><span style="overflow-wrap: break-word; font-size: small;"><u style="overflow-wrap: break-word;"><strong style="overflow-wrap: break-word;">IM: ********** ********** 1</strong></u></span></p> <p style="overflow-wrap: break-word;">I don't even know where to sent this complaint to anymore our Device was booked in for repairs before Christmas 2016.</p> <div class="yiv ********** 875moz-forward-container" style="overflow-wrap: break-word;">Today is the 18th of April 2017 going on 6 months now.<br style="overflow-wrap: break-word;" /><br style="overflow-wrap: break-word;" />And still till today no one can assist in giving us a date on when the phone will find his way to the actual branch booked in (Rustenburg Mall) to be collected.<br style="overflow-wrap: break-word;" /><br style="overflow-wrap: break-word;" />I spoke to a Supervisor / Manager (Kabelo - ********** 349 Repairs) a few weeks ago after our conversation I have phone so many time but never being able to <br style="overflow-wrap: break-word;" />talk to him again. <br style="overflow-wrap: break-word;" /><br style="overflow-wrap: break-word;" />The only communication on the system is that the phone was replaced, then the device was sent to Long-Beach and returned.<br style="overflow-wrap: break-word;" />After so many calls we are so hopeless!!<br style="overflow-wrap: break-word;" /><br style="overflow-wrap: break-word;" />I have actually stopped paying the full contract - ********** 589 due to this on going matter.<br style="overflow-wrap: break-word;" /><br style="overflow-wrap: break-word;" />I have never experienced bad customer service to this extend! <br style="overflow-wrap: break-word;" /><br style="overflow-wrap: break-word;" />A person would think ... with the Service provider marked being so competitive MTN would give more attention to complaints like this!<br style="overflow-wrap: break-word;" /><br style="overflow-wrap: break-word;" /><br style="overflow-wrap: break-word;" />I am sure this mail will just go on death ears and I probably will not receive a call.<br style="overflow-wrap: break-word;" /><br style="overflow-wrap: break-word;" />But lets keep praying !! <br style="overflow-wrap: break-word;" /><br style="overflow-wrap: break-word;" />Mr AJ Kruger - ********** 567<br style="overflow-wrap: break-word;" />Mrs N Kruger-Fourie - ********** 928<br style="overflow-wrap: break-word;" /><br style="overflow-wrap: break-word;" /><br style="overflow-wrap: break-word;" /><br style="overflow-wrap: break-word;" /><br style="overflow-wrap: break-word;" />-------- Forwarded Message -------- <table class="yiv ********** 875moz-email-headers-table" style="overflow-wrap: break-word;" border="0" cellspacing="0" cellpadding="0"> <tbody style="overflow-wrap: break-word;"> <tr style="overflow-wrap: break-word;"> <th style="overflow-wrap: break-word;" align="RIGHT" valign="BASELINE" nowrap="nowrap">Subject:</th> <td style="overflow-wrap: break-word;">Re: Fwd: Re: IM : ********** ********** 1 - Complaint [# ********** 1]</td> </tr> <tr style="overflow-wrap: break-word;"> <th style="overflow-wrap: break-word;" align="RIGHT" valign="BASELINE" nowrap="nowrap">Date:</th> <td style="overflow-wrap: break-word;">Thu, 23 Mar 2017 09:53:29 +0200</td> </tr> <tr style="overflow-wrap: break-word;"> <th style="overflow-wrap: break-word;" align="RIGHT" valign="BASELINE" nowrap="nowrap">From:</th> <td style="overflow-wrap: break-word;">Nastasha<a class="yiv ********** 875moz-txt-link-rfc2396E" style="overflow-wrap: break-word; word-break: break-word;" ********** target="_blank" ********** </tr> <tr style="overflow-wrap: break-word;"> <th style="overflow-wrap: break-word;" align="RIGHT" valign="BASELINE" nowrap="nowrap">To:</th> <td style="overflow-wrap: break-word;"><a class="yiv ********** 875moz-txt-link-abbreviated" style="overflow-wrap: break-word; word-break: break-word;" ********** target="_blank" ********** </tr> </tbody> </table> <br style="overflow-wrap: break-word;" /><br style="overflow-wrap: break-word;" /> <div class="yiv ********** 875moz-cite-prefix" style="overflow-wrap: break-word;"><br style="overflow-wrap: break-word;" /><br style="overflow-wrap: break-word;" />Hi <br style="overflow-wrap: break-word;" /><br style="overflow-wrap: break-word;" />Please refer Subject.<br style="overflow-wrap: break-word;" /><br style="overflow-wrap: break-word;" /> IM : ********** ********** 1<br style="overflow-wrap: break-word;" /><br style="overflow-wrap: break-word;" />On 23/03/2017 09:08, HVRC_Repairs wrote:</div> <blockquote style="overflow-wrap: break-word;"> <div id="yiv ********** 875eGainmsgDIV23" style="overflow-wrap: break-word; font-family: Tahoma; font-size: 10pt;"><span style="overflow-wrap: break-word; font-family: Arial;">Good Day, <span style="overflow-wrap: break-word; font-family: Tahoma;">AJ Kruger<br style="overflow-wrap: break-word;" /><br style="overflow-wrap: break-word;" />I hereby acknowledge the receipt of your email<br style="overflow-wrap: break-word;" /><br style="overflow-wrap: break-word;" />Please supply IMEI number in order to check and provide feedback.<br style="overflow-wrap: break-word;" /><br style="overflow-wrap: break-word;" />Thank you</span></span><br style="overflow-wrap: break-word;" /><span style="overflow-wrap: break-word; font-family: Arial;">Kind Regards,<br style="overflow-wrap: break-word;" />Edith Itshegetseng<br style="overflow-wrap: break-word;" />HVRC Contact Centre Agent<br style="overflow-wrap: break-word;" />After Sales Contact Centres<br style="overflow-wrap: break-word;" />Toll Free Number: ********** (FIX) 349<br style="overflow-wrap: break-word;" /></span><br style="overflow-wrap: break-word;" />--Original Message--<br style="overflow-wrap: break-word;" />From: <a class="yiv ********** 875moz-txt-link-abbreviated" style="overflow-wrap: break-word; word-break: break-word;" ********** target="_blank" ********** style="overflow-wrap: break-word;" />Date: 2017/03/22 4:05:04 PM<br style="overflow-wrap: break-word;" />To: <a class="yiv ********** 875moz-txt-link-abbreviated" style="overflow-wrap: break-word; word-break: break-word;" ********** target="_blank" ********** style="overflow-wrap: break-word;" />Subject: Fwd: Re: IM : ********** ********** 1 - Complaint [# ********** 1]<br style="overflow-wrap: break-word;" /><br style="overflow-wrap: break-word;" /> <div id="yiv ********** 875eGainmsgDIV23" style="overflow-wrap: break-word; font-size: 10pt;"> <p style="overflow-wrap: break-word;">Good day,</p> <p style="overflow-wrap: break-word;">Kindly assist with the below query.</p> <p style="overflow-wrap: break-word;">Kind Regards,</p> <p style="overflow-wrap: break-word;">Olga Ntsime</p> <p style="overflow-wrap: break-word;">Credit Management<br style="overflow-wrap: break-word;" />MTN SA</p> <p style="overflow-wrap: break-word;">Reference Number: ********** 1</p> <br style="overflow-wrap: break-word;" />--Original Message--<br style="overflow-wrap: break-word;" />From: <a class="yiv ********** 875moz-txt-link-abbreviated" style="overflow-wrap: break-word; word-break: break-word;" ********** target="_blank" ********** style="overflow-wrap: break-word;" />Date: 2017/03/17 9:50:57 AM<br style="overflow-wrap: break-word;" />To: <a class="yiv ********** 875moz-txt-link-abbreviated" style="overflow-wrap: break-word; word-break: break-word;" ********** target="_blank" ********** class="yiv ********** 875moz-txt-link-abbreviated" style="overflow-wrap: break-word; word-break: break-word;" ********** target="_blank" ********** class="yiv ********** 875moz-txt-link-abbreviated" style="overflow-wrap: break-word; word-break: break-word;" ********** target="_blank" ********** style="overflow-wrap: break-word;" />Subject: Fwd: Re: IM : ********** ********** 1 - Complaint<br style="overflow-wrap: break-word;" /><br style="overflow-wrap: break-word;" /> <p style="overflow-wrap: break-word;">To whom it may Concern,</p> <p style="overflow-wrap: break-word;">My phone has been logged due to outstanding payments.</p> <p style="overflow-wrap: break-word;">The Issue I am having regards to this payment is,</p> <p style="overflow-wrap: break-word;"> </p> <p style="overflow-wrap: break-word;">* How can you expect a payment on a device if the device has been in for a repair since before Christmas 2016.</p> <p style="overflow-wrap: break-word;">* With endless calls and visits to the branch and no joy.</p> <p style="overflow-wrap: break-word;">* NO ONE is taking responsibility for the where the device may be!!!</p> <p style="overflow-wrap: break-word;"> </p> <p style="overflow-wrap: break-word;">MTN is supplying customers with the worst service thinkable!!</p> <p style="overflow-wrap: break-word;"> </p> <p style="overflow-wrap: break-word;">I will be posting this complaint on Helo Peter all social media's as I am unable to receive any communication from MTN regarding this matter!!!</p> <p style="overflow-wrap: break-word;"> </p> <p style="overflow-wrap: break-word;">I have only been experiencing bad service from the two branches I visited in Rustenburg!!</p> <p style="overflow-wrap: break-word;"> </p> <p style="overflow-wrap: break-word;">Regards,</p> <p style="overflow-wrap: break-word;">AJ Kruger</p> <p style="overflow-wrap: break-word;"> ********** </p> <p style="overflow-wrap: break-word;"> </p> <p style="overflow-wrap: break-word;"> </p> <p style="overflow-wrap: break-word;"> </p> <div class="yiv ********** 875moz-forward-container" style="overflow-wrap: break-word;"><br style="overflow-wrap: break-word;" />-------- Forwarded Message -------- <table class="yiv ********** 875moz-email-headers-table" style="overflow-wrap: break-word;" border="0" cellspacing="0" cellpadding="0"> <tbody style="overflow-wrap: break-word;"> <tr style="overflow-wrap: break-word;"> <th style="overflow-wrap: break-word;" align="right" valign="baseline" nowrap="nowrap">Subject:</th> <td style="overflow-wrap: break-word;">Re: IM : ********** ********** 1 - Complaint</td> </tr> <tr style="overflow-wrap: break-word;"> <th style="overflow-wrap: break-word;" align="right" valign="baseline" nowrap="nowrap">Date:</th> <td style="overflow-wrap: break-word;">Tue, 14 Mar 2017 11:15:23 +0200</td> </tr> <tr style="overflow-wrap: break-word;"> <th style="overflow-wrap: break-word;" align="right" valign="baseline" nowrap="nowrap">From:</th> <td style="overflow-wrap: break-word;">Nastasha<a class="yiv ********** 875moz-txt-link-rfc2396E" style="overflow-wrap: break-word; word-break: break-word;" ********** target="_blank" ********** </tr> <tr style="overflow-wrap: break-word;"> <th style="overflow-wrap: break-word;" align="right" valign="baseline" nowrap="nowrap">To:</th> <td style="overflow-wrap: break-word;">Service <a class="yiv ********** 875moz-txt-link-rfc2396E" style="overflow-wrap: break-word; word-break: break-word;" ********** target="_blank" ********** </tr> </tbody> </table> <br style="overflow-wrap: break-word;" /><br style="overflow-wrap: break-word;" /> <pre style="overflow-wrap: break-word; white-space: pre-wrap;">Hi I only know of the big one next to PnP stores. On 14/03/2017 10:27, Service wrote: > Hi > > There is 2 stores in the mall. > > -----Original Message----- > From: Nastasha [<a class="yiv ********** 875moz-txt-link-freetext" style="overflow-wrap: break-word; word-break: break-word;" ********** target="_blank" ********** > Sent: Tuesday, 14 March 2017 9:32 AM > To: Service <a class="yiv ********** 875moz-txt-link-rfc2396E" style="overflow-wrap: break-word; word-break: break-word;" ********** target="_blank" ********** > Subject: Re: IM : ********** ********** 1 - Complaint > > Hi > > I booked the phone in at Waterfall Mall (Rustenburg). > > Around about a week before Christmas. > > There seem to be no communication between the branch & repair center. > > When I phone the call center I never receive any definite answers. > > When I go to the branch no one wants to take responsibility. > > I am so fed up with the bad service / lack of service, I have been receiving from MTN especially the branches in Rustenburg (Waterfall Mall & Square), as this is not the first Incident I have experienced! > > I actually stopped going to the Square branch due to the rude employees & bad attitudes to assist, at this branch. > > Why am I paying for a handset if I am unable to use the device for about > 4 months now!! > > This is situation is completely unacceptable!! > > > Thank you for responding to this mail. > I sincerely hope you will be able to supply me with some clarity on this matter? > > Kindest Regards, > > > > > > > On 14/03/2017 07:19, Service wrote: >> Hi Natasha >> >> Which store in the mall was the phone handed over to? >> >> -----Original Message----- >> From: Nastasha [<a class="yiv ********** 875moz-txt-link-freetext" style="overflow-wrap: break-word; word-break: break-word;" ********** target="_blank" ********** >> Sent: Monday, 13 March 2017 1:20 PM >> To: <a class="yiv ********** 875moz-txt-link-abbreviated" style="overflow-wrap: break-word; word-break: break-word;" ********** target="_blank" ********** Justin Mo***eng [ MTN South Africa ] >> <a class="yiv ********** 875moz-txt-link-rfc2396E" style="overflow-wrap: break-word; word-break: break-word;" ********** target="_blank" ********** <a class="yiv ********** 875moz-txt-link-abbreviated" style="overflow-wrap: break-word; word-break: break-word;" ********** target="_blank" ********** >> Subject: IM : ********** ********** 1 - Complaint >> >> To whom it may Concern, >> >> I dont even know who to escalate this complaint to anymore!! >> >> The phone was submitted before Christmas 2016 still till today I cant get clarity on when this device will be received back! >> >> I am so tiered of visiting the branch (Rustenburg Mall) and calling the repair center on a daily basis! >> >> Please can someone give me some clarity on when I can expect to see this phone?? >> >> -- >> Kindest Regards, Nastasha Fourie Tshiamo Chemistry ********** >> >> "This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your co-operation." >> >> “The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ” > > -- > Kindest Regards, Nastasha Fourie Tshiamo Chemistry ********** Email: > <a class="yiv ********** 875moz-txt-link-abbreviated" style="overflow-wrap: break-word; word-break: break-word;" ********** target="_blank" ********** > “The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ” -- Kindest Regards, Nastasha Fourie Tshiamo Chemistry ********** Email: <a class="yiv ********** 875moz-txt-link-abbreviated" style="overflow-wrap: break-word; word-break: break-word;" ********** target="_blank" ********** </pre> </div> </div> </div> </blockquote> <br style="overflow-wrap: break-word;" /> <p style="overflow-wrap: break-word;"> </p> <div class="yiv ********** 875moz-signature" style="overflow-wrap: break-word;">-- <br style="overflow-wrap: break-word;" />Kindest Regards, Nastasha Fourie Tshiamo Chemistry ********** Email:<a class="yiv ********** 875moz-txt-link-abbreviated" style="overflow-wrap: break-word; word-break: break-word;" ********** target="_blank" ********** </div> </div> </div> <div id="yiv ********** 875" style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;"> <div style="overflow-wrap: break-word;"> <p style="overflow-wrap: break-word;">To whom it may Concern,</p> <p style="overflow-wrap: break-word;">My phone has been logged due to outstanding payments.</p> <p style="overflow-wrap: break-word;">The Issue I am having regards to this payment is,</p> <p style="overflow-wrap: break-word;"> </p> <p style="overflow-wrap: break-word;">* How can you expect a payment on a device if the device has been in for a repair since before Christmas 2016.</p> <p style="overflow-wrap: break-word;">* With endless calls and visits to the branch and no joy.</p> <p style="overflow-wrap: break-word;">* NO ONE is taking responsibility for the where the device may be!!!</p> <p style="overflow-wrap: break-word;"> </p> <p style="overflow-wrap: break-word;">MTN is supplying customers with the worst service thinkable!!</p> <p style="overflow-wrap: break-word;"> </p> <p style="overflow-wrap: break-word;">I will be posting this complaint on Helo Peter all social media's as I am unable to receive any communication from MTN regarding this matter!!!</p> <p style="overflow-wrap: break-word;"> </p> <p style="overflow-wrap: break-word;">I have only been experiencing bad service from the two branches I visited in Rustenburg!!</p> <p style="overflow-wrap: break-word;"> </p> <p style="overflow-wrap: break-word;">Regards,</p> <p style="overflow-wrap: break-word;">AJ Kruger</p> <p style="overflow-wrap: break-word;"> ********** </p> <p style="overflow-wrap: break-word;"> </p> <p style="overflow-wrap: break-word;"> </p> <p style="overflow-wrap: break-word;"> </p> <div class="yiv ********** 875moz-forward-container" style="overflow-wrap: break-word;"><br style="overflow-wrap: break-word;" />-------- Forwarded Message -------- <table class="yiv ********** 875moz-email-headers-table" style="overflow-wrap: break-word;" border="0" cellspacing="0" cellpadding="0"> <tbody style="overflow-wrap: break-word;"> <tr style="overflow-wrap: break-word;"> <th style="overflow-wrap: break-word;" align="RIGHT" valign="BASELINE" nowrap="nowrap">Subject:</th> <td style="overflow-wrap: break-word;">Re: IM : ********** ********** 1 - Complaint</td> </tr> <tr style="overflow-wrap: break-word;"> <th style="overflow-wrap: break-word;" align="RIGHT" valign="BASELINE" nowrap="nowrap">Date:</th> <td style="overflow-wrap: break-word;">Tue, 14 Mar 2017 11:15:23 +0200</td> </tr> <tr style="overflow-wrap: break-word;"> <th style="overflow-wrap: break-word;" align="RIGHT" valign="BASELINE" nowrap="nowrap">From:</th> <td style="overflow-wrap: break-word;">Nastasha<a class="yiv ********** 875moz-txt-link-rfc2396E" style="overflow-wrap: break-word; word-break: break-word;" ********** target="_blank" ********** </tr> <tr style="overflow-wrap: break-word;"> <th style="overflow-wrap: break-word;" align="RIGHT" valign="BASELINE" nowrap="nowrap">To:</th> <td style="overflow-wrap: break-word;">Service <a class="yiv ********** 875moz-txt-link-rfc2396E" style="overflow-wrap: break-word; word-break: break-word;" ********** target="_blank" ********** </tr> </tbody> </table> <br style="overflow-wrap: break-word;" /><br style="overflow-wrap: break-word;" /> <pre style="overflow-wrap: break-word; white-space: pre-wrap;">Hi I only know of the big one next to PnP stores. On 14/03/2017 10:27, Service wrote: > Hi > > There is 2 stores in the mall. > > -----Original Message----- > From: Nastasha [<a class="yiv ********** 875moz-txt-link-freetext" style="overflow-wrap: break-word; word-break: break-word;" ********** target="_blank" ********** > Sent: Tuesday, 14 March 2017 9:32 AM > To: Service <a class="yiv ********** 875moz-txt-link-rfc2396E" style="overflow-wrap: break-word; word-break: break-word;" ********** target="_blank" ********** > Subject: Re: IM : ********** ********** 1 - Complaint > > Hi > > I booked the phone in at Waterfall Mall (Rustenburg). > > Around about a week before Christmas. > > There seem to be no communication between the branch & repair center. > > When I phone the call center I never receive any definite answers. > > When I go to the branch no one wants to take responsibility. > > I am so fed up with the bad service / lack of service, I have been receiving from MTN especially the branches in Rustenburg (Waterfall Mall & Square), as this is not the first Incident I have experienced! > > I actually stopped going to the Square branch due to the rude employees & bad attitudes to assist, at this branch. > > Why am I paying for a handset if I am unable to use the device for about > 4 months now!! > > This is situation is completely unacceptable!! > > > Thank you for responding to this mail. > I sincerely hope you will be able to supply me with some clarity on this matter? > > Kindest Regards, > > > > > > > On 14/03/2017 07:19, Service wrote: >> Hi Natasha >> >> Which store in the mall was the phone handed over to? >> >> -----Original Message----- >> From: Nastasha [<a class="yiv ********** 875moz-txt-link-freetext" style="overflow-wrap: break-word; word-break: break-word;" ********** target="_blank" ********** >> Sent: Monday, 13 March 2017 1:20 PM >> To: <a class="yiv ********** 875moz-txt-link-abbreviated" style="overflow-wrap: break-word; word-break: break-word;" ********** target="_blank" ********** Justin Mo***eng [ MTN South Africa ] >> <a class="yiv ********** 875moz-txt-link-rfc2396E" style="overflow-wrap: break-word; word-break: break-word;" ********** target="_blank" ********** <a class="yiv ********** 875moz-txt-link-abbreviated" style="overflow-wrap: break-word; word-break: break-word;" ********** target="_blank" ********** >> Subject: IM : ********** ********** 1 - Complaint >> >> To whom it may Concern, >> >> I dont even know who to escalate this complaint to anymore!! >> >> The phone was submitted before Christmas 2016 still till today I cant get clarity on when this device will be received back! >> >> I am so tiered of visiting the branch (Rustenburg Mall) and calling the repair center on a daily basis! >> >> Please can someone give me some clarity on when I can expect to see this phone?? >> >> -- >> Kindest Regards, Nastasha Fourie Tshiamo Chemistry ********** >> >> "This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your co-operation." >> >> “The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ” > > -- > Kindest Regards, Nastasha Fourie Tshiamo Chemistry ********** Email: > <a class="yiv ********** 875moz-txt-link-abbreviated" style="overflow-wrap: break-word; word-break: break-word;" ********** target="_blank" ********** > “The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ” -- Kindest Regards, Nastasha Fourie Tshiamo Chemistry ********** Email: <a class="yiv ********** 875moz-txt-link-abbreviated" style="overflow-wrap: break-word; word-break: break-word;" ********** target="_blank" ********** </pre> </div> </div> </div> <p><span style="color: #000000; font-family: sans-serif; font-size: medium;">Hi</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">I only know of the big one next to PnP stores.</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">On 14/03/2017 10:27, Service wrote:</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> Hi</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> There is 2 stores in the mall.</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> -----Original Message-----</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> From: Nastasha [mailto:</span><a style="overflow-wrap: break-word; word-break: break-word; font-family: sans-serif; font-size: medium;" ********** ********** style="color: #000000; font-family: sans-serif; font-size: medium;">]</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> Sent: Tuesday, 14 March 2017 9:32 AM</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> To: Service <</span><a style="overflow-wrap: break-word; word-break: break-word; font-family: sans-serif; font-size: medium;" ********** ********** style="color: #000000; font-family: sans-serif; font-size: medium;">></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> Subject: Re: IM : ********** ********** 1 - Complaint</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> Hi</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> I booked the phone in at Waterfall Mall (Rustenburg).</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> Around about a week before Christmas.</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> There seem to be no communication between the branch & repair center.</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> When I phone the call center I never receive any definite answers.</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> When I go to the branch no one wants to take responsibility.</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> I am so fed up with the bad service / lack of service, I have been receiving from MTN especially the branches in Rustenburg (Waterfall Mall & Square), as this is not the first Incident I have experienced!</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> I actually stopped going to the Square branch due to the rude employees & bad attitudes to assist, at this branch.</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> Why am I paying for a handset if I am unable to use the device for about</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> 4 months now!!</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> This is situation is completely unacceptable!!</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> Thank you for responding to this mail.</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> I sincerely hope you will be able to supply me with some clarity on this matter?</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> Kindest Regards,</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> On 14/03/2017 07:19, Service wrote:</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">>> Hi Natasha</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">>></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">>> Which store in the mall was the phone handed over to?</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">>></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">>> -----Original Message-----</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">>> From: Nastasha [mailto:</span><a style="overflow-wrap: break-word; word-break: break-word; font-family: sans-serif; font-size: medium;" ********** ********** style="color: #000000; font-family: sans-serif; font-size: medium;">]</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">>> Sent: Monday, 13 March 2017 1:20 PM</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">>> To: </span><a style="overflow-wrap: break-word; word-break: break-word; font-family: sans-serif; font-size: medium;" ********** ********** style="color: #000000; font-family: sans-serif; font-size: medium;">; Justin Mo***eng [ MTN South Africa ]</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">>> <</span><a style="overflow-wrap: break-word; word-break: break-word; font-family: sans-serif; font-size: medium;" ********** ********** style="color: #000000; font-family: sans-serif; font-size: medium;">>;</span><a style="overflow-wrap: break-word; word-break: break-word; font-family: sans-serif; font-size: medium;" ********** ********** style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">>> Subject: IM : ********** ********** 1 - Complaint</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">>></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">>> To whom it may Concern,</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">>></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">>> I dont even know who to escalate this complaint to anymore!!</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">>></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">>> The phone was submitted before Christmas 2016 still till today I cant get clarity on when this device will be received back!</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">>></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">>> I am so tiered of visiting the branch (Rustenburg Mall) and calling the repair center on a daily basis!</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">>></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">>> Please can someone give me some clarity on when I can expect to see this phone??</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">>></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">>> --</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">>> Kindest Regards, Nastasha Fourie Tshiamo Chemistry ********** </span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">>></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">>> "This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your co-operation."</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">>></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">>> “The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ”</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> --</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> Kindest Regards, Nastasha Fourie Tshiamo Chemistry ********** Email:</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> </span><a style="overflow-wrap: break-word; word-break: break-word; font-family: sans-serif; font-size: medium;" ********** ********** style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> “The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ”</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">-- </span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">Kindest Regards, Nastasha Fourie Tshiamo Chemistry ********** Email: </span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><a style="overflow-wrap: break-word; word-break: break-word; font-family: sans-serif; font-size: medium;" ********** ********** style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">Hi</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">I booked the phone in at Waterfall Mall (Rustenburg).</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">Around about a week before Christmas.</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">There seem to be no communication between the branch & repair center.</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">When I phone the call center I never receive any definite answers.</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">When I go to the branch no one wants to take responsibility.</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">I am so fed up with the bad service / lack of service, I have been </span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">receiving from MTN especially the branches in Rustenburg (Waterfall Mall </span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">& Square), as this is not the first Incident I have experienced!</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">I actually stopped going to the Square branch due to the rude employees </span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">& bad attitudes to assist, at this branch.</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">Why am I paying for a handset if I am unable to use the device for about </span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">4 months now!!</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">This is situation is completely unacceptable!!</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">Thank you for responding to this mail.</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">I sincerely hope you will be able to supply me with some clarity on this </span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">matter?</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">Kindest Regards,</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">On 14/03/2017 07:19, Service wrote:</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> Hi Natasha</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> Which store in the mall was the phone handed over to?</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> -----Original Message-----</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> From: Nastasha [mailto:</span><a style="overflow-wrap: break-word; word-break: break-word; font-family: sans-serif; font-size: medium;" ********** ********** style="color: #000000; font-family: sans-serif; font-size: medium;">]</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> Sent: Monday, 13 March 2017 1:20 PM</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> To: </span><a style="overflow-wrap: break-word; word-break: break-word; font-family: sans-serif; font-size: medium;" ********** ********** style="color: #000000; font-family: sans-serif; font-size: medium;">; Justin Mo***eng [ MTN South Africa ] <</span><a style="overflow-wrap: break-word; word-break: break-word; font-family: sans-serif; font-size: medium;" ********** ********** style="color: #000000; font-family: sans-serif; font-size: medium;">>;</span><a style="overflow-wrap: break-word; word-break: break-word; font-family: sans-serif; font-size: medium;" ********** ********** style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> Subject: IM : ********** ********** 1 - Complaint</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> To whom it may Concern,</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> I dont even know who to escalate this complaint to anymore!!</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> The phone was submitted before Christmas 2016 still till today I cant get clarity on when this device will be received back!</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> I am so tiered of visiting the branch (Rustenburg Mall) and calling the repair center on a daily basis!</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> Please can someone give me some clarity on when I can expect to see this phone??</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> --</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> Kindest Regards, Nastasha Fourie Tshiamo Chemistry ********** </span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> "This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your co-operation."</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">></span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">> “The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ”</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">-- </span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">Kindest Regards, Nastasha Fourie Tshiamo Chemistry ********** Email: </span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><a style="overflow-wrap: break-word; word-break: break-word; font-family: sans-serif; font-size: medium;" ********** ********** style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">To whom it may Concern,</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">I dont even know who to escalate this complaint to anymore!!</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">The phone was submitted before Christmas 2016 still till today I cant </span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">get clarity on when this device will be received back!</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">I am so tiered of visiting the branch (Rustenburg Mall) and calling the </span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">repair center on a daily basis!</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">Please can someone give me some clarity on when I can expect to see this </span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">phone??</span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">-- </span><br style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium;" /><span style="color: #000000; font-family: sans-serif; font-size: medium;">Kindest Regards, Nastasha Fourie Tshiamo Chemistry ********** </span></p>