Terrible Customer Service

<p>Please let me complement you on your lady that answers the reception (Naomi) 011 ********** she has been extremely professional and helpful and a pleasure to deal with given the situation that I am going to note below.</p> <p> </p> <p>The below mentioned numbers have been taken out as company cell phones as you can see on our contracts we have high usage on all these contracts and number of calls per day, we are very reliant that at all times the cells phones and contract are working.</p> <p> </p> <p>078 ********** Against this contract the phone was handed in for a replacement screen on the 15 December to your MTN office in Bedfordview (Beki)</p> <p>To date the phone has not been repaired and I have no communication on the status of when the phone will be repaired and returned, I have made several phones calls and e-mails as of this moment I still do not have an update when this unit will be returned to me. This situation is extremely unprofessional and unacceptable that I am unable to know when this hand set will be repaired. I run a service orientated business if I had to treat my customers in this manner I would out of business in less than 3 months.</p> <p>I have worked in corporate business like Grindrod and never experienced such a disregard for service in my 22 years of working.</p> <p> </p> <p>083 ********** Please note this contract was requested in October 2016, the SIM Card to date has not been activated and we have not been able to use this contract since it has been signed</p> <p>MTN has had not issues with charging me for a contract that I am unable to use!</p> <p> This is unactable, given the ablsolute disregards for serice and respect for your customers</p> <p> </p> <p>084 ********** The phone was recently up graded but I had to beg and phone and phone and phone to ensure it was finally done. Why when dealing with any department within MTN Origination there is a total disregard for the client requests and why is it acceptable that phone calls and e-mails continue to be ignored?</p> <p> </p> <p>Beki has always been polite and helpful however you have to phone several times and you have to continuously follow up from my side to get any kind of a response. Why is acceptable that I need to beg for service form MTN. My account and any payment request is always honoured timeously, MTN cannot afford to me my Business the same curtesy? I have actually been in an MTN branch where a customer expressed the same frustrations this was just ignored, I was shocked to say the least.</p> <p> </p> <p>The total frustration is that when you phone MTN Bedfordview branch and any other MTN branches for that matter the phones remains unanswered, they never return calls or e-mails.</p> <p> </p> <p>The only MTN number that was answered was 011 ********** that is after trying several different avenues within your organisation.</p>