1 reviews | Active since Apr 2015
Terrible customer service!
I dont even know where to start. <br> <br> Call centre: Calling the call centre takes numerous attempts as the call gets cut when you hold for minutes and minutes leading to half hours. Having to redial each time and start all over again. Even getting through to a call centre agent who has half your complaint heard and your contact number on their screen, you get disconnected again and have to restart the entire process as the agent doesnt call you back to continue with the service. <br> <br> Stoneridge branch: Very eager and happy to make the sale but do not give you the correct and full information. I have returned to the branch on a weekly basis since January 2015 when I took the new contract. They did not follow my requirements when I asked for recurring 1GB and they only activate a once off. They did not cap my contract at 3GB a month as I later discovered with a huge debit order off my account. They give me the incorrect information regarding my data amount as when I do manage to speak to a call centre agent, the data amount is different. Have never returned my calls nor followed up on any queries leading to me having to visit the branch again. <br> <br> There is so much more - not enough space!!!
Thank you for your post.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Our records indicate that the package that you are currently on is capped at 3G and you will not be able to go over and to continue usage you will have to purchase a data bundle until your next provisioning date which is the 14th of every month. To monitor you usage please dial *141*1# . You may also increase your limit using the same USSD string or on MTNACTIVE on our website www.mtn.co.za.
Furthermore, the package was corrected after the migration failure on the network and the charges for data calls reversed for the invoice of March since the issue was raised.
Regards,
Nomonde.
REQ:***
Thank you for your post.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Our records indicate that the package that you are currently on is capped at 3G and you will not be able to go over and to continue usage you will have to purchase a data bundle until your next provisioning date which is the 14th of every month. To monitor you usage please dial *141*1# . You may also increase your limit using the same USSD string or on MTNACTIVE on our website www.mtn.co.za.
Furthermore, the package was corrected after the migration failure on the network and the charges for data calls reversed for the invoice of March since the issue was raised.
Regards,
Nomonde.
REQ:***