Terrible customer service

<p>Good day,</p> <p> </p> <p>I upgraded my account with MTN Clearwater Saturday 03 December 2016. On the 10th December 2016 I returned the phone to MTN due to the battery life. In my view, I was still within my 7 days to return the phone but was informed I have missed the 7 day return policy. </p> <p>My phone was sent to the repair centre on the 12th December 2016. After following up on the 14th, I was informed my phone has not even been delivered to the centre and must phone back on the 20th. I was then informed that that phone has not been booked for repairs as yet and must phone back today 21 December 2016. On the 21st, the consultant informed me my phone is still not booked in due to stock take. I requested to speak to a supervisor which i was informed he is not available and he will phone me before 5pm. This never happened. I was told to send an email to the complaints department and the following email was provided to me ********** whick i was told this morning this is not even the complaints email. </p> <p> </p> <p> Yesterday morning my phone was still not attended to. Still not one consultant actually attempted to assist me with a resolution. Yesterday afternoon a gentleman with the name Lerato assisted me, and through the two weeks he was the only person that actually treated me like a customer. He provided me with a reference number to follow up 23 Dec at 8am. </p> <p> </p> <p>Needless to to say, now the excuse this morning is there is a backlog from the 15th. I spoke to the supervisor and was informed they were told not to escelate any phones. </p> <p> </p> <p>I find this unacceptable, my phone has been with you for two weeks. I have an I-care which I need to load on the new phone before 26th December. Which I will now lose. Who will reimburse me for this cost? </p> <p> </p> <p>Your customer service leaves a terrible tatse in a persons mount, your staff is defnitly not treating any customers fairly and just emarreses your brand not to say the least. If you would actually keep your clients up to date and actually care about them you would not have the worse name in the industry for service. </p> <p> </p> <p>I am sadden by this!</p> <p> </p> <p>Regards</p> <p>Yolandi</p> <p> ********** 303</p> <p> </p>