mF
mpho F
1 reviews | Active since Jun 2013
17 Apr 2015, 11:27
Terrible customer service
I recently upgraded my contract with mtn and I must say, I regret that decision. Firstly mtn has shown poor Client account management. I say this because after i paid my account, I received an sms acknowledging my payment, but then the days following that I get countless sms's instructing me to pay and that my services will be suspended. <br> Secondly, i have numerously called your call centre to try rectify this but it's impossible to get through as the waiting period is almost an hour long. why have a support centre if it's ineffective. <br> I am very dissatisfied with mtn
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MTN South Africa's replyOfficial
30 Apr 2015, 10:26Hello missford,
Thank you for your post,
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we did receive the payment of R800 but the account was short paid by R1.99 as the invoice dated 2015-03-13 amounted to R801.99.
You are on cash payment basis and payments need to be paid in full within 21 days after you have been invoiced.
The current outstanding balance is R755.98, to be settled in full by the 2015-04-04.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post,
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we did receive the payment of R800 but the account was short paid by R1.99 as the invoice dated 2015-03-13 amounted to R801.99.
You are on cash payment basis and payments need to be paid in full within 21 days after you have been invoiced.
The current outstanding balance is R755.98, to be settled in full by the 2015-04-04.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply30 Apr 2015, 10:26
Official
Hello missford,
Thank you for your post,
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we did receive the payment of R800 but the account was short paid by R1.99 as the invoice dated 2015-03-13 amounted to R801.99.
You are on cash payment basis and payments need to be paid in full within 21 days after you have been invoiced.
The current outstanding balance is R755.98, to be settled in full by the 2015-04-04.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post,
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we did receive the payment of R800 but the account was short paid by R1.99 as the invoice dated 2015-03-13 amounted to R801.99.
You are on cash payment basis and payments need to be paid in full within 21 days after you have been invoiced.
The current outstanding balance is R755.98, to be settled in full by the 2015-04-04.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***