AH
Anton H

1 reviews | Active since Dec 2015

08 Dec 2016, 15:12

Terrible Customer Service

<p>I have tried to log a problem with MTN which has taken 4 calls of 30 mins each to acheive.</p> <p>Two of the numbers can't be reached due to "call failed".</p> <p>After being given the run around I was eventually put through to a manager, Yashiv Bangtu, who advised that resolution of the problem will take 72 hours.</p> <p>It's over 72 hours later, the problem still exists and I can't get through to MTN and Yashiv is not replying to my emails.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p>complaint can’t get through to 2 numbers - as it comes up as call fail</p> <p>given the run around and eventual put through to a manger who says will take 72 hours to log a query</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply14 Dec 2016, 23:30
Official

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

Please be advised the matter was investigated by our support team and they could not find any faults with the mobile number on the network. Kindly test the SIM card in another phone and if the problem persists please visit your nearest MTN store for a SIM swap.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
REQ:***