FvdS
Faizal van der Schyff

1 reviews | Active since Dec 2016

06 Dec 2016, 10:52

Terrible customer service

<p>Useless.</p> <p>After being with MTN for 8 months, they stil cannot active my system so that i can send a business card.</p> <p>Four long frustrating telephone calls, about one per month and still no joy.</p> <p>Get transferred from Customer Services to Technical, back to Customer services, back to Technical, with each claiming that the other department must handle the query.</p> <p>Rather use Vodacom</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply07 Dec 2016, 18:25
Official

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

As per our telephone conversation i have increased the bill limit to R50.00 on both cell numbers so that you can be in a position to send out business cards.

warm regards

mike