CS
Cheryl S
1 reviews | Active since Mar 2009
14 Apr 2015, 11:36
TERRIBLE CUSTOMER SERVICE
I CANNOT GET THROUGH TO THEIR CALL CENTRE AND NEED TO CANCEL MY INTERNET DATA SUBSCRIPTION. I FINALLY TALKED TO SOMEONE REFERENCE NUMBER *** WHO TOLD ME THEIR CANCELLATIONS/RETENTION DEPARTMENT WOULD CONTACT ME IN 24 HOURS. THAT IS FIVE DAYS AGO. I WANT TO CANCEL MY ACCOUNT WITH THEM. CONTRACT IS EXPIRED. THEIR CALL CENTRE NEVER ANSWER THEIR ****** PHONES.
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MTN South Africa's replyOfficial
01 May 2015, 07:34Hello dlova,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We were experiencing technical problems within our call centre, however this has since been resolved.
According to our records, the data line has been cancelled and migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We were experiencing technical problems within our call centre, however this has since been resolved.
According to our records, the data line has been cancelled and migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply01 May 2015, 07:34
Official
Hello dlova,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We were experiencing technical problems within our call centre, however this has since been resolved.
According to our records, the data line has been cancelled and migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We were experiencing technical problems within our call centre, however this has since been resolved.
According to our records, the data line has been cancelled and migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***