Terrible customer service
<p>January 2016 I went to Mtn park station branch to upgrade my phone from Sony to iphone. 10 months later my phone fell then the screen got shuttered went back to the same store for my phone to be repaired I get told that my current phone is not insured only the old is insured. Then I even reminded the same guy who was assisted me that he even advised me to take insurance for the iphone cause its an expensive phone then we both agreed and took it. Now he tells me i must find my contract or else tough he cant assist me without it.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***