Terrible customer service

In May I upgraded online, I received my phone very easily. Two weeks later the phone was faulty. There is no sound on the phone. I reported the issue. I was told to take the phone into a MTN shop. I then drove to the nearest MTN shop and took the phone into the Welkom MTN shop. At first they didnt want to help me because they said the phone was bought online and not by them. The manageress then agreed to book the phone in for me and I was told they would send the faulty phone in for me.

This was over 3 weeks ago. My phone has still not been sent in. So in the meantime I am paying for a new phone which I cannot even use. This is totally unacceptable! Every time I phone I get told to phone a different department.

I have been a MTN client for a long time so I would expect better customer service.