Terrible Customer Service!!!!!!

<p>I got an iphone 6s on contract from MTN in October 2015, and my phone started experiencing problems and not charging. i took it in for repairs at MTN Customer Centre in Morningside on 27 June 2016. I was told that it would take 5 working days for my phone to fix and I will be contacted to collect it.</p> <p> </p> <p>After more than week and a half had passed and having no contact from Mtn. I contacted MTN because I had received no communication with regards to my phone. After calling numerous times and being told to contact different numbers as none of tghem were able to assist me ( ********** , ********** 349, ********** 564, 1555, 200, etc), no one was able to let m,e know where my phone was or if it had been fixed. I had spented over 3 days on the phone communicating with MTN as to the whereabout of my phone and whether it has been fixed!!</p> <p> </p> <p>I was able to get hold of a call center agent who told me that my phone was in Roodeport and that it will only b fixed if I paid R330. I drove from Sandton to Roodepoort to make the payment just to be told that my phone is infact not in Roodeport but Midrand!!!!</p> <p> </p> <p>I took leave the next day to go to Midrand and get it sorted out. I had to spent about 2 hours waiting to be assisted as there were only 3 people working at a kiosk for 8 people!!I made the payment and was told that my phone was to be written off and that I will be receiving a new one in 24 hours, and that a job code will be emailed to me to follow up on my phone.</p> <p> </p> <p>After 2 days and not receiving a job code or a any communication about collection of my phone, I have once again tried to contact MTN using all the contact details they provided me including emails.</p> <p> </p> <p>I am still without my phone without knowing when I will receive it, and still having no communication from them. I have spent at least 20 mins on hold everything I have tried called MTN Repair Center ( ********** 349), with no one ever answering the call. I call them at least 3 or 4 times a day with no avail!!!</p> <p> </p> <p>I am, now upset and frustrated as I have to once again go to Midrand to find out about my phone!! This is such bad service that I am going to cancel my contracts with them once it has reached their term!!</p>