Terrible customer service!

<p>I am currently on a MTN contract and use my telephone for work purposes.</p> <p>As of the 27th of this month I have been unable to make any outgoing calls, including to the helpline 808. </p> <p>I managed to contact them from another line on the 27th and was told there was a problem with my Sim card, which they would reset and would be working within two minutes. I then received a SMS stating that the problem would be resolved within 2 to 24 hours. </p> <p>I remained patient, but alas my phone was not working after 24 hours. I proceeded to call again and was met again with the same response as the day before. I explained that this was the same situation and advice that was given to me the previous day, but was told to try again.</p> <p>This obviously did not resolve the problem, and after calling again was referred onto the network department. </p> <p>I had to call them today as they are only open during office hours, and while explaining the problem was promptly told it was not their problem as my cellphone still "had signal" even though I was unable to make outgoing calls. As I was trying to explain the problem, I was transferred midsentence back to the helpline (essentially being hung up on), and back on the helpline no one was able to help me with the problem until eventually I was hung up on.</p> <p>I have no further avenue to follow as no one is every place I have spoken to is unable to help, refers me on to a separate department and then eventually hangs up.</p> <p>This is completely unacceptable, no changes have come of this and I have no where else to turn besides complaining on social media / hello peter to see if this will bring about a response.</p> <p> </p>