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Michealah A

1 reviews | Active since Aug 2018

13 Aug 2018, 12:26

Terrible customer service

For 2 months now I am waiting for action from MTN regarding an account that was closed in 2016. On 4 occasions have i escalated this and up to today still nothing... You guys are very quick to send accounts to legal but when balances are paid up, it takes months to get a paid up letter and even get this removed from your name... i have been transferred from one person to another... this is very frustrating.

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Replies (3)
MTN South Africa
MTN South Africa's reply16 Aug 2018, 10:54
Official

Dear Michealah,

Thank you for taking the time to tell us why our service failed to meet your expectations.

We value your business, and would like to address your concerns as quickly as possible.

I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.

Kindly note we have referred the matter to the legal department's supervisory team who will touch base with you regarding this matter.

Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.

Sincerely,

Willem Jnr Loots

MTN Complaints Management Team

Best regards,

MA
Michealah A's update22 Aug 2018, 10:42
Reviewer Update
Still i have no feedback or any action on this. I called your customer service again to follow up on the 20th August for a request that was escalated on 15th August once... this is completely unacceptable and irritating please can you just help me get this letter asap so i can have my name cleared.
MA
Michealah A's update04 Sept 2018, 12:31
Reviewer Update
Good day, Another month has passed and still no - one is able to help me. I don't know what the hold up is. I was under debt review but finished this 2 months ago. MTN has been holding me up on getting my name cleared as no one is able to provide me with a paid up letter. The major issue I have is that my debt councilor is also trying to get this letter, as per your customer service but no one from MTN is getting back to us. Who can I speak to or can this matter be escalated with legal please, I am begging of you to help me.