Terrible Customer Service

My wife just opened a new contract for me on 24 April 2018. I haven't even received my first invoice and they've blocked the account and sent it to their legal team for non payment. Nobody cared to contact us at all until she called to request for more data for me today. The agent we spoke to, Wendy Ngwane was rude and dismissive and had no interest in helping to make it worst the manager I spoke to didn't even acknowledge us or the the mistake they've made, he just told us to wait and they'll sort it out soon. The staff are unhelpful and customer service is ridiculous. So disappointed. Honestly I regret even opening this new line.