1 reviews | Active since Mar 2009
Terrible Customer Service
I sent an email to cancel a contract on 03/04/2018. The return email indicates that I will receive correspondence from MTN within 7 days. It's almost 2 weeks later, but I have not heard anything yet. Internet does not provide required information or processes.
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the number provided in the reference line has been checked of which the expiry of this contract is in June this year. Please advise if you require Early Termination fees to cancel immediately or to continue until the ends of the contract.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the number provided in the reference line has been checked of which the expiry of this contract is in June this year. Please advise if you require Early Termination fees to cancel immediately or to continue until the ends of the contract.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,