TG
Trevorlin G

1 reviews | Active since Feb 2013

05 Mar 2018, 20:45

Terrible customer service

MTN is a terrible service provider. Staff have alot of attitude. U have to keep calling in to sort the same issue over and over. When u request for the manager they refuse telling if u dont answer the security question 1st then the request for the manager is declined. 1st time I have come across terrible service. Consultant spoke to Boniswa Nduna

0
Replies (1)
MTN South Africa
MTN South Africa's reply06 Mar 2018, 09:49
Official

Good day,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

We will investigate the said employee. In the meantime, kindly advise what your query relates to?

Kind regards,

Ishie.

Complaints Management Team.

Best regards,