Terrible customer service

On the 21st November 2017 I took my phone to MTN Greenstone for repairs. I was told my phone would be back in 2 weeks and that they would call me. I hoped it would be earlier and phoned, no luck. I waited the full 2 weeks (no call came) I went in hoping that it would be there, only to be told that it is missing. Shocked as I was they informed me they have written a complaint and would phone me when they had news. Two days passed and no news. I phoned thinking that someone should have gotten back to me by now. MTN Greenstone told me there is still no news and couldn't tell me when they would have any. Very upset now I tried to remain calm. The next day still very upset I phoned MTN head office. At least someone there could help me. (Thank you!) He found my phone which arrived that morning for repairs.

Still waiting for my phone and still no one at MTN Greenstone has bothered to contact me.