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Meka-Anne Eaves

1 reviews | Active since Dec 2015

26 Sept 2017, 11:37

TERRIBLE CUSTOMER SERVICE

MTN Springs Staff provide shocking service, although they try appear helpful, they deliberately avoided to try sort out my issue for the last 5 months, hoping that, me as the client will just accept the issue for what it is and just carry on paying them.

We have been a loyal customer of MTN for that last 14 years, and this is the respect we get.... I find it shocking....

This was a transfer of a contact as well as an upgrade and in between the communication got lost, which the staff was aware of and said they will fix the problem, but as mentioned earlier they don't actually try to fix it.

I have been patient and tried to sort out the issue with them directly, but fail to get any service from them besides I will log it again...

I would love for MTN head office to get in contact with me to resolve this issue.

0
Replies (3)
MTN South Africa
MTN South Africa's reply28 Sept 2017, 22:21
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Kindly be advised that the transfer was done sussujsfully from account A*** to account A***.

Please be advised the upgrade signed subscription fee a month is for R549.00 this is correct as per the upgrade application signed. The Billing balance is higher due to itemized billing service of R21.50 added the itemized billing service is not a free service or included in the package.

R570.50 mines the R21.50=R 549.00.

The itemized billing service was activate with the previous package before the transfer was done.

If you do not require the itemized billing service, please contact the 808 call center to remove this service for you.

The package is correct.

Kind Regards,

Alice van der Merwe

MTN Complaints Analyst

Best regards,

MTN South Africa
MTN South Africa's reply28 Sept 2017, 22:23
Official

My apology for the spelling error:

Kindly be advised that the transfer was done successfully from account A*** to account A***.

Best regards,

ME
Meka-Anne Eaves's update29 Sept 2017, 09:50
Reviewer Update
Good Day Alice Thank-you for your reply, but may I please ask you to contact me as I am confident that you do not have the full story. I was never questioning the billing but more the package that was not upgraded to - My MtnChoice + S - which includes 2GB of data per month, and the staff were well aware of this fact, to which I have corresponding emails and my signed application form, and still my contact was not upgrade to the correct package, I understand there was a bit of complications in this process but there is an error from MTN's side with regards to the package they put me on, and therefore an error on my father's side, and after explaining this to the staff they kept assuring me they will fix the problem as they understood the situation. Therefore please contact me so we can speak over the phone and resolve the issue. Regards Meka