1 reviews | Active since May 2016
Terrible customer service
<p>MTN is just incredible, they gave me a form to fill for my insurance so I did that and submited (2016-05-03). I got an email from the insurance queries with ref '***8'</p> <p>saying they will get back to my query with a turnaround time 5 days . after 8 working days I sent them a mail and no response. Tried calling them doesn't go through I had to hold for 30 min and still couldn't get thrugh. Now the date is 2016-05-19 and still don't have a reponse. My phone is broken and can't uses it. They always debit on time they never miss that. That is very poor man.</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to our Insurance Division to assist on claim status feedback. A call back will be done on Monday to advise the outcome on claim submission.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to our Insurance Division to assist on claim status feedback. A call back will be done on Monday to advise the outcome on claim submission.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.