Terrible Customer Service

Your phone gets damaged. You take in for repairs with your supposed trusted insurance comapny. a month and a half later, after over 25 phone calls and having paid the excess fee, still.... no phone.<br> <br> Lets do a time-line to illustrate my absolute frustration.<br> <br> - day 1. call insurance to report the incident. await for collection <br> - day 3. phone has still not been collected to get repaired. call in & organise for a pick up time for the next day.<br> - day 4. phone is not picked up<br> - day 5. i call in again to understand why phone has not been picked up<br> - day 7. phone is picked up only on the condition that a loan phone is not given to me as they are out of stock.<br> - day 15. phone is still at repairs and has not been worked on<br> - day 17. i call in and am told that find my iphone has not been deactivated<br> - day 19. after numerous phone calls find out that my log in details were incorrectly recorded<br> - day 27. i call (yet again) and am told a replacement phone will be given as it cannot be repaired. i pay excess fee.<br> - day 35. i call in (AGAIN!!) to be told my unrepaired phone has not yet been released from the repair centre!!!<br> <br> The biggest runaround by a supposed reputable company!!