Terrible customer service

Was on the phone holding for over 68 minutes just to get through to MTN Insurance. Only to find out that my phone has not even been booked in. After speaking with a lady she informed me that my device was not deactivated. I submitted all relevant details required and was put on hold. Then she dropped the call.<br> <br> This is terrible service and a very bad reflection on MTN. I would like one of the consultants to contact me immediately as it has been a few weeks since the phone was collected. This is worse service than Telkom!<br> <br> I have now been holding again for 23 minutes...