Terrible Customer Service

<br> <br> I have cellphone Contracts with MTN. I upgraded and got a New Sony Experia MIE: *** from MTN Eastgate in September 2015.<br> <br> I returned it for repairs in November 2015 to the store as it would switch on for 2 minutes then switch off.<br> I was called to collect it which I did on the 11th of November 2015.<br> 19th of November 2015 I booked it in again for repairs as it would not switch on at all.<br> <br> I kept calling to find out on the progress of my phone but because they never answer their phones I had to physically go to their stores.<br> <br> I called again on the 19th of Jan 2016 and Luckily a lady by the name of Zama answered and promised to get back to me by COB.<br> <br> On the 21/01/2016 I called and tried to get hold of MTN as usual no answer.<br> I physically went to the store and Spoke to Livhuwani who promised to check with The MTN SP Technical Repair Centre in Midrand and assured that he would call me on the 22 Jan 2015<br> <br> Today 22 /01/2015 Livhuwani tells me that I need to make a payment of R330.00 which I will but why did it take so long to be told this. Now I have to wait another 3 weeks to get my phone<br> <br> This is totally unacceptable