Terrible Customer Service

I lodged a query with MTN Customer service, relating to the delivery/upgrade of a contract.<br> I few months ago a sales rep from MTN phoned me and advised that one of my contracts have expired and should be upgraded. The contract is one which I have been using with my MTN ****le, and the upgrade included a tablet, the sales rep informed me that the device will be delivered withing 10-14 days. After approximately 2 months I sent a query to MTN customer service inquiring why the devise had not been delivered.<br> The only response I received was that my contract was only due for upgrade in 2017. I rep**** stating that I would like a copy of the agreement that I signed for the upgrade, as I have not received the documentation nor have I received the device. Again merely ignoring the issue at hand I received a reply stating I should phone MTN for further assistance. This is extremely poor service as customer service is merely passing on the issue and not addressing it, while I am forced to pay for a service which is not being delivered. This is completely unacceptable, I expect MTN to serve their customers especially via their customer service centres.