TD
Thoko D
1 reviews | Active since Dec 2015
01 Dec 2015, 08:48
terrible customer service
on the 16 October 2015 i called mtn and spoke to a Jack Letsoalo to do an upgrade because my phone was ******. and when i did Jack Letsoalo the consultant advised me to re open my line because thats the only way i could complete my upgrade which i did. so now that i have done he first debit order today i am being charged more because during the time my phone was being delivered someone used my open mtn line. and now i am being charged because i was conned by my subscriber. MTN is the most disappointing provider i have ever come across. they make empty promises , and their network is terrible. who new there were hidden costs in their contracts.. DO NOT TRUST THEM
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MTN South Africa's replyOfficial
03 Dec 2015, 17:22Hello Teeakay,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the upgrade has been done, however the account has been billed extra for ME2U transfer done from your sim card and this service can only be activated on your side. This charge is when you load airtime on your sim card and then you transfer some of this airtime to another cell number. The account will be billed for this service.
Kind Regards,
Alice van der Merwe
***.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the upgrade has been done, however the account has been billed extra for ME2U transfer done from your sim card and this service can only be activated on your side. This charge is when you load airtime on your sim card and then you transfer some of this airtime to another cell number. The account will be billed for this service.
Kind Regards,
Alice van der Merwe
***.
MTN South Africa's reply03 Dec 2015, 17:22
Official
Hello Teeakay,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the upgrade has been done, however the account has been billed extra for ME2U transfer done from your sim card and this service can only be activated on your side. This charge is when you load airtime on your sim card and then you transfer some of this airtime to another cell number. The account will be billed for this service.
Kind Regards,
Alice van der Merwe
***.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the upgrade has been done, however the account has been billed extra for ME2U transfer done from your sim card and this service can only be activated on your side. This charge is when you load airtime on your sim card and then you transfer some of this airtime to another cell number. The account will be billed for this service.
Kind Regards,
Alice van der Merwe
***.