1 reviews | Active since May 2015
Terrible Customer Service
I've been an MTN customer since my first cell phone. Recently my account start increasing from R650 a month to R1000, then R3000 and then R5000 (round figures) I requested from MTN a detailed account during July 2015. First they tell me its not possible, then they will pull it and forward it to me. After about 10 calls I eventually received an Excel spreadsheet that they call a URL report that even if I try I could not understand. I then reported it to the Consumer council Ombudsman who after three weeks send me an email that said that MTN said the issue has been resolved so they will close there file.<br> <br> When I receive my next SMS on the amount that will be debited to my bank account R10k, I got into my car and visited MTN's Head Office in Fairlands. A gentleman by the name of Jay (tel ext ***) assisted me and again I was told he can see all my queries on the system but he needs time to investigate. He promised to get back to me by the end of the week. This all happened at end of September. Needless to say I am still waiting for a response even after several phonecalls. Now this number just rings no response.<br> <br> An internet query ref No MTN*** no response
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service
As per the notes on the account Jay Govender has send to you on the 29-9-2015 that the charges are valid.
The usage and the charges were deemed valid and correct
Cell phone number ***.
Kindly be advised that your invoice dated (11 March until 11 August 2015), has been investigated. Please acknowledge your total data used for the respective months below:
o 11-03-2015, your total data usage was: 7530.36MB.
o 11-04-2015, your total data usage was: 5452.77MB.
o 11-05-2015, your total data usage was: 7067.82MB.
o 11-06-2015, your total data usage was: 5917.85MB.
o 11-07-2015, your total data usage was: 6155.65MB.
o 11-08-2015, your total data usage was: 4984.68MB.
Kind Regards,
Jay Govender
Complaints Management Team
Reference Number: ***1
Please contact the 808 call center for to the call to transferred to the credit management to assist you with the payment arrangement.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service
As per the notes on the account Jay Govender has send to you on the 29-9-2015 that the charges are valid.
The usage and the charges were deemed valid and correct
Cell phone number ***.
Kindly be advised that your invoice dated (11 March until 11 August 2015), has been investigated. Please acknowledge your total data used for the respective months below:
o 11-03-2015, your total data usage was: 7530.36MB.
o 11-04-2015, your total data usage was: 5452.77MB.
o 11-05-2015, your total data usage was: 7067.82MB.
o 11-06-2015, your total data usage was: 5917.85MB.
o 11-07-2015, your total data usage was: 6155.65MB.
o 11-08-2015, your total data usage was: 4984.68MB.
Kind Regards,
Jay Govender
Complaints Management Team
Reference Number: ***1
Please contact the 808 call center for to the call to transferred to the credit management to assist you with the payment arrangement.
Kind Regards,
Alice van der Merwe
***