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Leonie L
1 reviews | Active since Feb 2011
27 Oct 2015, 08:14
Terrible Customer Service
Good day, <br> IT'S BEEN ALMOST A MONTH THAT MTN DON'T RESPOND TO MY QUERY OF RIDICULOUSLY INCORRECT BILLING. THE ESCALATE IT TO ONE MANAGER TO ANOTHER AND NO SERVICE AT ALL AND NOTHING GETS DONE AT ALL. THEY VERY QUICK TO TAKE OFF INCORRECT DEBIT ORDERS BUT VERY SLOW TO SORT OUT THEIR MISTAKES. I NEED THIS SORTED OUT BEFORE THE NEXT DEBIT ORDER GOES OFF. <br> <br> THIS IS REALLY BAD SERVICE. MTN IS THE WORST SERVICE PROVIDER EVER AND WITH THE WORST SIGNAL IN SA.
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
29 Oct 2015, 08:44Hello leonielom7,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried to contact you on the phone number provided but the phone rings once and goes to voicemail. On the system I pick up that a billing query was logged for the high data charges on your number and Credit note has been sent for approval.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried to contact you on the phone number provided but the phone rings once and goes to voicemail. On the system I pick up that a billing query was logged for the high data charges on your number and Credit note has been sent for approval.
Regards
Thabelo
REQ:***
MTN South Africa's reply29 Oct 2015, 08:44
Official
Hello leonielom7,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried to contact you on the phone number provided but the phone rings once and goes to voicemail. On the system I pick up that a billing query was logged for the high data charges on your number and Credit note has been sent for approval.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried to contact you on the phone number provided but the phone rings once and goes to voicemail. On the system I pick up that a billing query was logged for the high data charges on your number and Credit note has been sent for approval.
Regards
Thabelo
REQ:***
