1 reviews | Active since Sept 2015
Terrible customer service
I have been having connection problems with my phone ever since I ported my number from Vodacom to MTN. I have been complaining for just over two months now and got to the point where I asked that the contract be cancelled as on some days I cant make or receive any call...and I feel that I'm paying for a service that is not reliable. My worry is that I may have an emergency and I won't be able to make a call at that time. I have been waiting for this issue to be resolved for far too long and I am the one who constantly has to call and check on the progress of my queries. <br> I have been told that they will see if the contract can be cancelled without early cancellation fees due to my problem but I don't think that this process should be taking quite as long as it is. Issues include: randomly when I make a call it says failed before it rings, some of my calls go straight to voicemail without any miss call notification as if the phone is off, sometimes my sms's gives failed reports and sometimes I cant send whatsapp messages as the send button gets greyed out as if there is no reception, some calls the line is so bad that i have to end call. All of this is RANDOM so I never know!!
Thank you for your post.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***