Terrible Customer Service

I am very disappointed in the lack of urgency that has been shown to a issue that I have experienced with my contract with MTN.

When doing a early upgrade I was advised by the consultant that I would pay an additional fee of R278.26 above the usual R650 that I pay on my contract, however I was billed for R1556.

I genuinely do not understand how an amount can just be debited from a customers account for the fee of any activity which he or she did not agree to. It is ********* to not stipulate the amounts that would have to be paid before the customer goes ahead with any contract etc.

After this additional amount that has been charged to my account the only response I got was that the charges are valid. I first addressed this issue with the consultant where he did all the necessary escalations and I got no feedback for months. I do not believe it is my duty to be on someones case especially when I did the necessary from my side.

MTN has terrible customer service and I would appreciate that my credit for my account gets resolved with urgency.