Terrible customer experience at the MTN store at the waterfront

<p>My I phone screen stopped working and I went to the MTN store at the waterfront on the 21st April, I dealt with Vusi who handled my claim, They then sent my i phone in for a warranty assessment and told me it would take 5- 10 business days for my phone to be returned. I went back to the store on Tuesday the second of May, I spoke to the lady who said my phone couldnt be tracked without the IMEA number (even though I am on contract at MTN) and I have to wait for Vusi who handled my case, I waited about 30 mins while he was on the telephone and had to leave to go back to work, no one contacted me still. This monday the 8th of May I went back to the store to see what the status of my phone was. I was helped this time by a very friendly and competent staff member, he helped to track my phone without my IMEA number and I was very pleased with his service, I dont remember his name. I was then informed that Apple had sent my phone back on the second of May without it being repaired or the warrranty assessment being done, and I neede to action an item before it would be fixed, and it was lying at the store this whole time without anyone contacting me to tell me its there or i needed to do something or I need to collect it, if i didnt go back into the store I dont know how long I would have had to wait for them to get back to me. My experience was really terrible and I am now going onto three weeks without my phone, really a disgrace</p>