Terrible Customer Care

I just bought 60 minutes MTN 2 MTN 30 minutes ago, and while I was on a call I heard "you have 1 minute remaining". I decided to check my balance and 60 minutes was still reflecting, but everytime I make I call it states that I have insufficient airtime to make a call. What makes that matter worse is that I've literally been on the phone for 20 minutes trying to get a hold of customer service to explain to me why cant I make any calls with my minutes, and I couldn't get to an option where it gives me an option to talk to an agent. I've called 5 times going through all those ****IN options you guys have in order to get through to an agent, and for a food ****IN reason only MTN knows why there isn't an option that takes you directly to an agent, I had to hung up an 8 minutes call because of that ****TY reason why your 135 or 136 lines don't give you an option to talk to an agent.

This is exactly one of the reasons why I've been considering joining vodacom. I'd I don't get my airtime back within the next 48 hours, please permanently deactivate my number and give it to someone else. You guys are a ****IN JOKES