Terrible Customer Care

I have been using MTN for the last 15 years. Customer service has deteriorated in the last few years to non-existent at this point. I have multiple MTN contracts. One of those contracts is a MTN 10GB Anytime Data + 10GB Night Data. Now, because I took this contract on Black Friday, I was supposed to given 20GB Anytime Data. But MTN splits this into 10GB Anytime Data + 10GB Anytime Promotional data + 10GB Night Data. All of this is fine, except that the 10GB Night Data which is supposed to be active from 00:00 to 06:00 does not activate until the 10GB Promotional Data is used up.

Now I have queried this with multiple people from MTN, all of whom state that the night data should be activated no matter what other bundles you have as long as it is used between 00:00 and 06:00. This is according to the Night Data terms as well.

My problem with MTN is the following: 1. In January 2018, I use the MTN site to log a query which is supposed to go to customer care. I receive no response and no receipt or reference of the query. 2. In February 2018 I send an email direct to customer care, again no response. 3. I try again in March 2018, and again no response.

Why even have a customer care email address and a ficility to log a query online if no one ever replies or attempts to assist???

4. April 6th 2018, I go into an MTN store for assistance. They agree to that the night bundle should have activated between 12 and 6, and call their manager for assistance. They tell me they will log a support ticket and take my cellphone details. No reference for the support ticket was ever received, so I call 135 for assistance later that day. The lady was helpful as she logged a support ticked (FINALLY) and I received the SMS. REFERENCE: 1- ********** 2966

5. April 9th 2018, I receive an SMS stating my query has been resolved. So I try using data the next morning at 5:00. Once again, Night data not used. Data from normal promo data was used. So nobody did anything and MTN just closes the query???

Is there anyone at MTN that is competent enough to resolve this?