TERRIBLE CUSTOMER CARE

<p>I dialled 808 to get my latest bill & selected to speak to an operator. I had the unfortunate opportunity of speaking to Phindile who seemed very unwilling from the beginning. She requested for my cell no & my MTN pin which I obliged. Then I asked her what made up my bill. To which she rep**** what is my bill. asking me a question with a question????i gave her the info she required so why not provide me wth the info i am requesting. She only decided to oblige when i advised that i aqm going to log this complaint on Hellopeter.com to which she rep**** that i can go ahead & log it. She advised that my bill was nw R215,36 to which i rep**** that i signed up for a contact at R149-00. I am aware of the smses that i purchsed bt still the bill is too high. I am still encountering a problem when i try to purchase smses via *142*2#. it keeps giving me a message that the services are temporarily unavailable. I cannot send mmses because i do not have sufficient airtime??? I am not on a prepaid package so i do not understand. </p> <p> </p> <p>I needed to query ref: SMC/ ********** 2697 but Phindle put me on hold from 19:24 till the call was cut at 19;46.</p> <p> </p> <p>Very unprofessional services from Phindile. Unwilling to assist. It is somewhat so sad that loyal clients are treated this way. I need m bill clarified before i can make payment again because the statement only arrives after i have made payment.</p> <p> </p> <p>I await your feedback.</p> <p> </p> <p> </p> <p> </p>