1 reviews | Active since Nov 2009
<p> PLEASE COULD THIS CONTRACT BE CANCELLED DUE TO A BREACH CONTRACT ON YOUR SELF.</p> <p> Irrespective is Jeanelle was on leave or not this should have been resolved as I spoke to 4 agents and still this was not resolved. </p> <p>Please could this please cancelled my credit rating has now been affected and services nit active for over 3 weeks. I no longer want this contract.</p> <p> Please could I be assisted urgently. I would rather this account be cancelled and written off. I’m continuously being redirected to a different person. No one is taking ownership.</p> <p>And my credit scoring is being affected. I will be logging a compliant on hello peter and will take this up with the ombudsman. </p> <p>14th 14:07pm I spoke to Mpho who advised me that she will log a query and she confirmed that she reinstated the account. Ref ********** 2</p> <p> 15th 16:10pm I spoke to Katlego who said that he is a supervisor. Said that the query was resolved and there is nothing that he can do I need to take this up with the sales department. And he confirmed that the account is still suspended</p> <p> 16th 15:31pm I spoke to Mbuso according to him the query is not resolved.23rd March Spoke to Nosipho who transferred me to the Supervisor Marvin Pillay, he refused to help me keep on tell me of internal processes. Said that this should be handle be the sales department.</p> <p> I would like to requested a copy of the contract call to be emailed to me and this account cancelled breach of contract.Please contact me</p>
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We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
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Best regards,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
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