PR
Phillip R
1 reviews | Active since Jul 2019
26 Jul 2019, 12:59
Terrible Coverage Support from MTN
I recently relocated to a new house and the reception (Voice & Data) in the area is absolutely pathetic. I have completed all the necessary questionnaires and logged various follow ups but all I'm getting is an automated response with no feedback as promised. As a loyal MTN client with 3x Contracts I would expect better service, especially if I know for a fact that MTN has issued signal boosters to other people in close proximity to me and MTN should therefore be well aware that this specific area is a problematic area. I have recently ported from a Vodacom contract to MTN but at this stage it appears to be a major mistake!
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Replies (2)
MTN South Africa's replyOfficial
29 Jul 2019, 08:01Good day Phillip Roux
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note your matter has been escalated to our Network management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note your matter has been escalated to our Network management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply29 Jul 2019, 08:01
Official
Good day Phillip Roux
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note your matter has been escalated to our Network management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note your matter has been escalated to our Network management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
PR
Phillip R's updateReviewer Update
10 Mar 2020, 10:25Almost one year has past and MTN has still not resolved this issue. Pathetic response to say the least! In a society where business and personal safety is highly reliant on mobile communication one would expect a service provider to prioritise critical issues. I recommend that everybody who has similar reception issues to port to an alternative provider. I have at least 4 MTN contracts that will be affected by a move to a new more responsive service provider.
PR
Phillip R's update10 Mar 2020, 10:25
Reviewer Update
Almost one year has past and MTN has still not resolved this issue. Pathetic response to say the least! In a society where business and personal safety is highly reliant on mobile communication one would expect a service provider to prioritise critical issues. I recommend that everybody who has similar reception issues to port to an alternative provider. I have at least 4 MTN contracts that will be affected by a move to a new more responsive service provider.