Terrible Connectivity - Terrible Service Cancelling MTN contract - terrible Service with Contact centre Staff -Everything Terrible!!!!

I bought a MTN router online via a contract, but network was so terrible I had to return within a month. Now because of the upfront payment policy of 3 months or whatever it is, To cancel the contract, I had to: 1. Go instore to deliver the router 2. Make sure the service agent submits the signed off documentation 3. Wait for the back office to call me to confirm I want to cancel🙄 4. Wait for 20 working days to get an invoice for a refund if ever am eligible for one, fyi, they said i will not get my money for the extra month back because of "The system" 5. After receiving the invoice indicating a portion of the refund due to me, I figured for an established company, that should be refunded to me automatically, NO.. 6. I called in again, which is a struggle just to get an agent to answer the call, let alone listen to your needs and simply HELP. 7. Only for the agent to "Log a ticket with the back office" to issue my refund. FYI, if you don't call, you forfeit your refund apparently. 8. They give me a ref number, said an agent will send me an email in a few days to request the very SAME reference ISSUED TO ME, BY MTN🙄🙄🙄 9. Only after giving them the reference number, will they indicate whether i will get my refund in 5 working days, or 7 to 14 working days.

My Advice, MTN is simply terrible at even the bare minimum when it comes to service delivery. Forget thinking twice before signing a contract with MTN, I'd suggest you run for your life.