Terrible company

<p>The first time in 12 years of being an MTN customer I decided to my upgrade over the phone and get my phone delivered, this was the biggest mistake I have ever made. Usually I would walk into an Mtn store when my upgrade was due then 30 mins wlk out the stor with my upgraded contrct and my new phone, the vetting process would take a couple of minutes with a few security questions and the whole process was done. I app**** this time with a sales agent by the name of Florence on Thursday the 13th October 2016 today is Monday the 24th of October and I have not yet even been vetted, if I had gone into a shop and done this even if they didnt have stock of the phone I wanted I would have received it last week. I have left messages for the agent to call me on a daily basis but never once have I been called back the only way I have managed to get hold of the agent who helped me is too constantly keep phoning the call centre until she is the agent who takes that call. today alone I have left 4 messages for her to call me back and still nothing. I now want to cancel my application so that I can at least go into a store and do the application in store but the agent is not calling me back so I cant even do that. I have decided that after 12 years of totally loyal patronage towards MTN I will be moving to another mobile service provider and not doing the upgrade at all. Congratulations on loosing a loyal customer. I have asked Themba, Calvin,and Florence in the call centre and none have been able to help me.</p>