nM
nomsa M
1 reviews | Active since Jun 2011
02 Dec 2015, 08:53
terrible communication and no follow up
I have been for over a month trying to get an early termination fee to cancel my contract.<br> Every time I call the call centre they give me a number for retentions which does not exist. I have been told that my request has been escalated and will get a response within 24 hrs. I had someone call me and they said they could not get into the \system"and will call me in 5 minutes - that never happened. I have sent numerous emails to retentions and specific people at mtn"
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MTN South Africa's replyOfficial
03 Dec 2015, 21:56Hello nomsayumba,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
kindly note the matter have been escalated to retentions supervisory team to calculate the early termination charges and will be emailed directly to you.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
kindly note the matter have been escalated to retentions supervisory team to calculate the early termination charges and will be emailed directly to you.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply03 Dec 2015, 21:56
Official
Hello nomsayumba,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
kindly note the matter have been escalated to retentions supervisory team to calculate the early termination charges and will be emailed directly to you.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
kindly note the matter have been escalated to retentions supervisory team to calculate the early termination charges and will be emailed directly to you.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***