CK
Chante K
1 reviews | Active since Apr 2018
04 Apr 2018, 10:00
TERRIBLE COMMUNICATION
I have recently taken out a contract with MTN and to my dismay come the 1st / 2nd of the month I have not received my data, so yesterday ( 03.04.2018) I called MTN to query this and the person I spoke to advised that they would check what is going on and phone me back, so when they phoned me back they advised that their system chooses a date for data to be sent to which my date is the 11th of every month, I find this extremely inconvenient as when taking out my contract with them I was not informed of this. THIS NEEDS TO BE RECTIFIED TO EITHER RECEIVING MY DATA ON THE 1ST OF EVERY MONTH OR BY THE LATEST THE 2ND OF EVERY MONTH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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MTN South Africa's replyOfficial
06 Apr 2018, 09:54Good day Chante,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
Kindly be advised that contract inclusive data, SMSes and/or airtime & minutes are allocated a day after the invoice date. This invoice date is systems generated depending on the date when the contract was activated.
Your invoice date in the 11th of every month and therefore you will be provisioned on the 12th of every month. Your next allocation will be provisioned to *** on 2018-04-12.
We would like to apologise once again for any inconvenience caused to you, and furthermore assure you that your continued patronage is valued.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,
MTN South Africa's reply06 Apr 2018, 09:54
Official
Good day Chante,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
Kindly be advised that contract inclusive data, SMSes and/or airtime & minutes are allocated a day after the invoice date. This invoice date is systems generated depending on the date when the contract was activated.
Your invoice date in the 11th of every month and therefore you will be provisioned on the 12th of every month. Your next allocation will be provisioned to *** on 2018-04-12.
We would like to apologise once again for any inconvenience caused to you, and furthermore assure you that your continued patronage is valued.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,