TERRIBLE CLIENT/CUSTOMER RELATIONSHIP

Item: MTN South Africa
Rating: 1
Author: Danielle H

MTN call centre agents have no manners. Obviously they dont know how to work with clients. I was busy complaining about the fact that the agent wanted to put me through to another department - after i have already spoken to 4 other people before her - she actually dropped the phone in my ear!!!.

HOW UNPROFESSIONAL!!!!

Everytime i am being put through to another "department" i have to hold for 15 - 30 MINUTES!!! And still i end up back to square one...my issue is still not resolved.

MTN, it is dissapointing that you have a call centre that is supposed to resolve issues/queries/complaints and your agents are *********** to actually do what they are there for.

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

14 Dec 2017, 08:20

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Thank you for your time on line.

We do apologized for the 808 call center dropping the call.

Kindly note that there is no contact details for Gerda Liebenberg on our system. we have sent the compliant to Gerda via email to contact you regarding the online application done and no feedback as yet received if this was approved. We CC her Supervisor in the email for assistance to be contacted.

The contact number for the online application is *** .

Kind Regards,

Alice van der Merwe

Best regards,

MTN South Africa's reply14 Dec 2017, 08:20

Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Thank you for your time on line.

We do apologized for the 808 call center dropping the call.

The contact number for the online application is *** .

Kind Regards,

Alice van der Merwe

Best regards,

TERRIBLE CLIENT/CUSTOMER RELATIONSHIP

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