terrible client services

Thando a member of staff was rude and unhelpful. All she needed to do was email an affidavit to Mtn head office. The consultant at the call centre asked me to go into any branch to have it emailed through. She insisted that she could not call the customer care to get the email and I must come in with the consultants personal email as that was a requirement. She was unhelpful and did not make any attempt to help me. I understand Mtn staff are on strike for increase and wish the staff and management would have been more efficient in resolving customer complaints.