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shaun P
1 reviews | Active since Feb 2016
27 Jun 2019, 21:22
????Terrible Call centre agent
Terrible service from mtn, the call center agent needs a hearing aid, khumbulani khuzwayo is very unhelpful, I just need my number back and it’s feeling like a complete mission????
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
28 Jun 2019, 14:26 Good day Shaun
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised, as per our telephonic conversation, a reversal will be processed on your number.
Warm regards,Jessica Complaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised, as per our telephonic conversation, a reversal will be processed on your number.
Warm regards,Jessica Complaints Analyst
Best regards,
MTN South Africa's reply28 Jun 2019, 14:26
Official
Good day Shaun
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised, as per our telephonic conversation, a reversal will be processed on your number.
Warm regards,Jessica Complaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised, as per our telephonic conversation, a reversal will be processed on your number.
Warm regards,Jessica Complaints Analyst
Best regards,
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shaun P's updateReviewer Update
28 Jun 2019, 17:31Thank you very much for your assistance, I really appreciate your response and effort made to ensure the problem was resolved, you deserve an increase for customer satisfaction ????
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shaun P's update28 Jun 2019, 17:31
Reviewer Update
Thank you very much for your assistance, I really appreciate your response and effort made to ensure the problem was resolved, you deserve an increase for customer satisfaction ????